Dedicated Customer Support and Account Management
RCL combines reliable logistics execution with responsive, people-driven support, giving every client a dedicated team that ensures smooth operations and clear communication at all times.
In logistics, performance depends as much on communication as it does on execution. At RCL, we believe successful partnerships are built on transparency, responsiveness, and accountability.
Our Customer Support and Account Management team works as an extension of your business, coordinating daily operations, resolving issues promptly, and providing data-driven insights that support better decisions.
From onboarding and reporting to continuous performance reviews, RCL ensures you always have a reliable point of contact who understands your business and keeps your logistics running smoothly.
Our Commitment to You
Dedicated Account Managers
Every client is assigned a dedicated account manager who oversees day-to-day operations, ensuring clear communication and consistent service quality.
Proactive Communication and Coordination
Our team monitors performance, anticipates potential issues, and provides timely updates to keep your operations running without interruption.
Transparent Reporting and Insights
RCL delivers regular performance reports and data insights to help clients track KPIs, identify trends, and plan improvements with confidence.
Fast Issue Resolution
We prioritise responsiveness. Our support team addresses inquiries, exceptions, or urgent requests quickly to prevent delays and maintain service standards.
Operational Partner
RCL builds lasting relationships based on trust, accountability, and shared success, becoming not just your logistics provider but your operational partner.
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Before onboarding any product, RCL performs facility inspections and documentation reviews to ensure all handling areas meet food-grade standards and client specifications.
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Incoming goods are inspected for temperature, packaging integrity, and documentation accuracy. Each batch is logged into our warehouse management system for full traceability.
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Products are stored in designated food-grade or temperature-controlled zones. Our systems continuously monitor conditions to maintain compliance and product quality.
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Every order follows structured procedures for picking, packing, and dispatch. Staff follow hygiene and safety protocols designed to protect product integrity.
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RCL conducts ongoing quality checks and provides detailed audit reports, giving clients full transparency and confidence in their supply chain performance.
Our Proccess
Industries Served
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![Retail and Multi-Store Operations]()
Frozen and Chilled Products
Our temperature-controlled environments ensure frozen and chilled items remain within strict temperature limits from receipt to delivery.
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![Dry and Ambient Food Goods]()
Dry and Ambient Food Goods
We manage dry storage for products such as grains, snacks, and ingredients, maintaining a clean, pest-controlled, and HACCP-compliant environment.
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![Food Importers and Distributors]()
Food Importers and Distributors
RCL supports importers and distributors with traceability, regulatory documentation, and fast turnaround for high-volume food movements.
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![Retail and Food Service Networks]()
Retail and Food Service Networks
We enable reliable replenishment and distribution to retailers, supermarkets, and hospitality venues across Australia.
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Packaged Food and Beverages
RCL stores and distributes packaged goods and beverages under controlled conditions to maintain freshness, quality, and compliance.
Why Choose REG Contract Logistics?
Certified and Compliant Facilities
RCL operates food-grade warehouses that meet HACCP and Australian food safety standards, giving clients confidence that their products are handled correctly and safely.
End-to-End Supply Chain Visibility
Our integrated systems track every movement and condition in real time, ensuring complete transparency from storage to delivery.
Strict Quality and Safety Protocols
We follow detailed hygiene, pest control, and product handling procedures designed to prevent contamination and maintain product quality.
Specialised Equipment and Trained Staff
RCL’s dedicated teams and purpose-built facilities ensure products are stored, handled, and transported according to precise food-grade requirements.
Reliable Delivery and Compliance Reporting
Clients receive detailed audit trails and compliance documentation, helping them meet retailer and regulatory expectations without operational disruptions.
Keep Your Food Supply Chain Safe and Compliant with RCL
RCL provides the structure, control, and compliance you need to protect your food and beverage products from start to finish.
Our certified facilities, trained specialists, and integrated systems ensure every shipment meets the highest safety standards.
Talk to our team today to build a food-grade logistics solution tailored to your business.